Technical Support

Technical support for Accruent products is available from a variety of sources if you have an active support contract. Your first source of support is the authorized contacts designated by your company to participate in the support contract. They are the persons that are responsible for resolving problems with Accruent software before contacting outside sources of support. If your company works with a Accruent Partner, that partner is your second source of support. Accruent Partners are responsible for providing technical support to their customers in order to maintain their status as Accruent Partners. Accruent will assist the partner company, if necessary, to help resolve your problem. If your company is a direct Accruent customer, your authorized contacts may communicate directly with Accruent to resolve your problem.

Accruent Partners and direct customers have access to all of these Accruent technical support resources:

• Support Cases – Around the clock support issue entry, update, and status.
• Meridian knowledge base – Continuously updated problem solutions, minor releases, updates, and how-to articles about advanced techniques.
• Email notifications – Immediate alerts to support issue status changes.
• Telephone support – Direct access to highly qualified software support engineers with extensive experience in Accruent products.

The available support contract options, terms, and other details are described indocuments that are available from your Accruent Partner.