Troubleshoot Content Indexing

The following are solutions to common content indexing problems with Windows Search (not Indexing Service). These can be attempted after you have completed the configuration checklist in Content Indexing and you have allowed sufficient time for the search catalog to be built. If none of these solutions resolves your problem, contact Accruent Technical Support or your Accruent Partner.

Inconsistent Search Results

If full-text searches produce inconsistent results, you can try the following solution that adjusts the way the Meridian adds text to the content index catalog. Depending on the specific text in your documents, this solution might produce better results for very long documents or when searching for sub-strings in unique words. This solution optimizes results for technical limitations in Windows Search itself.

Set the Meridian word breaker mode:

1. Disable the content indexing service.

2. Create the following Windows registry key:

   HKEY_LOCAL_MACHINE\SOFTWARE\Cyco\AutoManager Meridian\CurrentVersion\Content Indexing
   

3. Create a DWORD value named ICEDM_WB_mode in the key and set it to one of the values in the following table.
4. Close the Windows registry.
5. Restart the content indexing service.

Word breaker modes

Value	Description
0	Meridian does not generate the content indexes. Searches from within Meridian work the same as from Windows. This mode produces the smallest content index for each document but it does not support sub-string searches or fuzzy searches.
1	Meridian generates a contains operator content index only. Sub-string searches are not supported and the content index will be larger for each document, which can result in not all of the text in very long documents getting indexed.
2	Meridian generates an exact operator content index only. Fuzzy searches are not supported and Contains operator searches may not produce the desired results.
3	Meridian generates a combined contains and exact operator content index. This is the default mode and produces the largest content index for each document. All of the text in very long documents may not be indexed but Contains operator searches should produce some results.

No Search Results

If full-text searches do not produce any results, you can try the following solutions.

Reinstall Windows Search:

1. In Meridian Enterprise Administrator, disable the option Enable content indexing for documents and memos for all vaults.
2. Uninstall Windows Search
3. Reboot the server
4. Reinstall Windows Search
5. Reboot the server, if necessary
6. Repeat the steps in the configuration checklist in Content Indexing beginning with starting the content indexing service.

Verify the Windows registry values:

1. Disable the content indexing service.

2. Open the Windows registry to the following key:

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ContentIndex\Language

3. Locate the language sub-key under which Meridian was installed.
4. Add permission to the users for the key.

5. (Indexing Service only) Find the following key:

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ContentIndex

6. Change the MaxCharacterization value from 0 to 140
7. Close the Windows registry.
8. Reboot the server.
9. Repeat the steps in the configuration checklist in Content Indexing beginning with starting the content indexing service.

Verify the Windows Search Integration component is installed:

1. Verify that the content indexing service is enabled.
2. In Windows Control Panel, start the BlueCielo Meridian Enterprise Server setup program.
3. Select the Modify option and on the Select Features page, verify that the Windows Search Integration component is selected and installed.
4. Finish the wizard to apply any changes that you made or cancel it to keep the system as-is.
5. Repeat the steps in the configuration checklist in Content Indexing beginning with starting the content indexing service.

Repair the Meridian Enterprise installation:

1. Verify that the content indexing service is enabled.
2. In Windows Control Panel, start the BlueCielo Meridian Enterprise Server setup program.
3. Select the Repair option and finish the wizard.
4. Repeat the steps in the configuration checklist in Content Indexing beginning with starting the content indexing service.