Solving Common Problems 

We recommend that you monitor publishing jobs closely on a daily basis to correct problems with published documents or the publishing job configurations. This monitoring is needed because Publisher depends on predictable behavior from third-party applications that are used in the rendering process.

In certain situations or for certain documents, it is possible that a third-party application may behave unexpectedly. This can result in the application waiting for additional user input. In these situations, you should stop the application and ensure that Publisher is still working properly.

To resolve common publishing and rendering problems, examine the following in the order listed:

1. The feedback property (if configured) of the failed documents for error messages.
2. The document's registration in the publishing queue as described in the Accruent Publisher User's Guide and the user’s permission to publish documents as described in Security Permission Descriptions.
3. The Meridian Enterprise Server task queue during publishing job execution for errors as described in Monitor Background Tasks.
4. The Meridian Enterprise Server event log files for errors as described in View the Event Logs.
5. The Application log in the Windows Event Viewer for error messages.
6. Delete the files with the extension .ignore in the C:\Program Files\BC-Meridian Enterprise Server folder, restart Meridian Enterprise Server, and scan for rendering applications as described in Create And Edit a Rendering Profile.