About system status reporting

When troubleshooting Meridian performance or configuration issues with a BlueCielo Partner or BlueCielo Technical Support, you might be asked to provide a system status report produced by the AMRepU tool, typically for the Meridian application server only. AMRepU gathers configuration and event information from many system resources into a single file that can be sent to a remote technical support representative. The information allows the technical support representative to review the most important information about a Meridian system without requiring physical access to the system. We recommend that all technical support representatives, application engineers, and system administrators become familiar with using this tool and the report files it produces.

AMRepU produces a CAB file that is a compressed archive that contains numerous other files generated or copied by AMRepU. The CAB file can be opened with applications like WinZIP, WinRAR, and the newer versions of Windows. Because the file is already compressed, you do not need to compress (ZIP) it before sending it via email or uploading the file to an FTP site.

If you are familiar with the information contained in an AMRepU report file, you can perform some basic system troubleshooting yourself. We recommend that you review the information contained in an AMRepU output file regularly. By examining the report results from known good systems, you will gain experience in interpreting the information. That experience will make it easier to identify and diagnose suspicious results in problem situations.

The following topics describe how to produce an AMRepU report file and to interpret the results in several of the files it contains.