AutoVue 2D Professional

Following are known problems with the AutoVue viewers in some Meridian Enterprise versions. These problems are actively being resolved wherever possible. Some of these issues are limited to the BlueCielo implementation of the viewers and are the responsibility of BlueCielo ECM Solutions. Other issues are native to the viewers themselves and are the responsibility of Oracle, Inc. Solutions will be provided as hotfixes or in future Meridian releases.

• Thumbnail images are not created in Meridian if the user's Windows environment variables TMP and TEMP are not set to the default value %USERPROFILE%\AppData\Local\Temp.
• The AutoVue Desktop versions are not supported by the 64-bit Meridian clients. Consider installing the AutoVue Client/Server in such cases. For more information, see the BlueCielo Meridian Enterprise Administrator's Guide.
• No support for object enablers in .dwg files created by the AutoCAD vertical applications and Autodesk Inventor. The objects are not shown in the viewer.
• Right-clicking to display the shortcut menu may execute the Zoom All command.
• Drawings may not display correctly after using the Show Product Structure command.
• Thumbnail images are not created if Windows Vista User Account Control (UAC) is enabled.
• Thumbnail images are built from the model view, not from layouts. If the model view is empty but a non-empty layout exists, the thumbnail image will be empty.
• The BlueCielo client application may fail after successive uses of Print Preview.
• The Print Preview command Current page option does not work. All pages are shown. The option does work for the Print command.
• License file information may be requested when switching between:
• AutoVue Desktop and AutoVue Client/Server viewers
• BlueCielo viewer and AutoVue viewers
• When viewing documents in Web Access with the Enable Meridian Web Client option disabled

Restarting the client application resolves the error.

• If AutoVue 3D Professional Advanced is installed on a computer where AutoVue 2D Professional was originally installed by a BlueCielo setup program and the BlueCielo setup program’s Repair option is executed, the original BlueCielo installation will be restored and the computer will revert to the AutoVue 2D Professional viewer. To restore AutoVue 3D Professional Advanced, uninstall AutoVue 3D Professional Advanced before executing the BlueCielo setup program's repair option and reinstall AutoVue 3D Professional Advanced afterward.
• If the Meridian Asset Management Module is installed and the AMFS service has stopped, clicking the Show Viewer or View Full Screen buttons on the Where Used page in PowerUser will show No document available in the viewer.

• The AutoVue Document Converter will fail to install if User Account Control (UAC) is enabled on 64-bit computers.

  The borders drawn around hotspots can appear inaccurate depending on the computer's operating system. The region that the borders surround can be several pixels too large or too small in height or width. The location of the borders has no effect on the functionality of the hotspots.

  The borders are drawn using the Autodesk RealDWG library that does so with a virtual graphic device so that the borders can be shown on any hardware graphics device. The screen coordinates of the virtual device are slightly different on different operating systems and in different versions of RealDWG.

  The borders drawn by AutoCAD are accurate because AutoCAD does so with the hardware graphics device.

• Even after configuring one or more of the settings described in the BlueCielo Meridian Enterprise Administrator's Guide, users may still be prompted for their credentials by some versions of Java when AutoVue Client/Server is used. This can be prevented by installing a Java upgrade.