Troubleshooting rendering over the web

Background

Rendering documents from a web browser is more complicated than rendering documents within your organization’s LAN because of the many additional security requirements. If these are not met, rendering can fail when initiated from a web client that succeeds when initiated by other means. One of the common error messages is Error HTTP request is unauthorized with client authentication scheme 'Ntlm'. The primary cause of these failures is identity authentication.

Description

Here are some common settings to check when troubleshooting problems of rendering over the web:

• Set the SameIISEDMAccount registry value described in HKEY_LOCAL_MACHINE\Software\Cyco\AutoManager Meridian\CurrentVersion\WebLink.
• Set the EnableFQDNS registry value as described in HKEY_LOCAL_MACHINE\Software\Cyco\AutoManager Meridian\CurrentVersion\Server.
• Ensure the Meridian Enterprise Server computer name is correctly specified as described in Configuring the connection to Meridian Enterprise Server.
• Confirm that security delegation is correctly configured as described in Understanding security delegation.