Appendix H: Solving common problems 

We recommend that you monitor publishing jobs closely on a daily basis to correct problems with published documents or the publishing job configurations. This monitoring is needed because Meridian Enterprise Server depends on predictable behavior from third-party applications that are used in the rendering process.

In certain situations or for certain documents, it is possible that a third-party application may behave unexpectedly. This can result in the application waiting for additional user input. In these situations, you should stop the application and ensure that Meridian Enterprise Server is still working properly.

For help resolving common publishing and rendering problems, do the following in the order listed:

1. Examine the feedback property (if configured) of the failed documents for error messages.
2. Examine the document's registration in the publishing queue as described in the BlueCielo Meridian Enterprise Server User's Guide.
3. Examine the Meridian Enterprise Server window during publishing job execution for errors as described in Monitoring background tasks.
4. Examine the Meridian Enterprise Server log files for errors as described in Viewing the event logs.
5. Examine the Windows Application log in the Event Viewer for error messages.