Appendix H: Solving common problems 

We recommend that you monitor publishing jobs closely on a daily basis to correct problems with published documents or the publishing job configurations. This monitoring is needed because Publisher depends on predictable behavior from third-party applications that are used in the rendering process.

In certain situations or for certain documents, it is possible that a third-party application may behave unexpectedly. This can result in the application waiting for additional user input. In these situations, you should stop the application and ensure that Publisher is still working properly.

For help resolving common publishing and rendering problems, examine the following in the order listed:

1. The feedback property (if configured) of the failed documents for error messages.
2. The document's registration in the publishing queue as described in the BlueCielo Publisher User's Guide.
3. The Meridian Enterprise Server task queue during publishing job execution for errors as described in Monitoring background tasks.
4. The Meridian Enterprise Server event log files for errors as described in Viewing the event logs.
5. The Application log in the Windows Event Viewer for error messages.